Resolved -
This incident has been resolved.
Oct 20, 11:27 CEST
Update -
We are continuing to work on a fix for this issue.
Oct 20, 11:03 CEST
Identified -
Due to an external provider issue. Secomea GateManagers might not be able to be connected to.
The problems appear to be related to an issue at Amazon Web Services (AWS), which offers infrastructure that underpins much of the modern internet.
Oct 20, 10:44 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:27 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:26 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:31 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:25 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:23 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:20 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:22 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:22 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
This incident has been resolved.
Oct 20, 11:03 CEST
Investigating -
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Oct 20, 10:32 CEST
Resolved -
The fix for Session-Recording has now been implemented. We apologize for the inconvenience this may have caused.
Oct 17, 15:18 CEST
Update -
Our developer are currently still working on the issue. The next update will be when there is progress on the incident.
Oct 15, 14:04 CEST
Update -
We are currently still investigating the issue. Next update will be at 1:00PM
Oct 15, 10:32 CEST
Investigating -
We have identified an issue with Session Recording not making the recorded sessions available in Prime. We are working on it and will provide an update on Wednesday, 15th at 10.00 am.
We are sorry for the inconvenience.
Oct 14, 16:40 CEST
Resolved -
Data in Prime should now be synchronized. Please contact support if changes in GateManager does not reflect in Prime
Oct 15, 10:43 CEST
Monitoring -
Prime login is now possible A temporary workaround has now been implemented. Please note that data within Prime may currently be out of sync. We are currently working on a permanent solution to resolve the issue.
Oct 11, 20:19 CEST
Investigating -
Prime login is currently not possible. We are currently investigating the issue. We apologize for any inconvenience this may cause.
Oct 11, 16:15 CEST
Completed -
The scheduled maintenance has been completed.
Oct 14, 14:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 CEST
Scheduled -
Dear Customer, We would like to inform you that a planned release is scheduled for October 14th. As part of this major update, there may be a temporary service downtime of up to 4 hours between 10 to 14 CET while needed DNS changes propagate.
We will make every effort to keep the downtime to a minimum. GateManagers remains unaffected during this process.
We appreciate your understanding and patience as we continue to improve our services. If you have any questions or concerns, please feel free to reach out to our support team.
Resolved -
The fix has been implemented and all systems are running. Data in Prime should now be working.
Oct 8, 15:50 CEST
Identified -
The issue has been identified and we are currently working on implementing the fix.
Oct 6, 14:33 CEST
Update -
We are still investigating the issue. Prime services are still partially unavailable. Next update will be 14:15 CEST.
Oct 6, 13:39 CEST
Investigating -
Prime is partially unavailable which causes issues with login and data not being synchronized properly. We are currently investigating the issue and are expecting to provide the next update at 13:00 CEST
Oct 6, 11:52 CEST