Secomea | Status
ISP Issue from Deutsche Telekom
Update - Dear Customer.

We are fully aware of the connection issues experienced by customers going through Germany, especially those who are going through the Internet Service Provider Deutsche Telekom.

We have spoken with another ISP (Cogent), a major provider worldwide, through our local ISP. We have been informed that they are aware of the issue in Germany. The underlying issue is that there’s a need to upgrade bandwidth to handle the amount of traffic that they are handling.

We have tried to reroute the traffic around the issue, which has worked for a while. But changes beyond our control have been made, and we now see traffic is getting worse again.

We are aware of the problems it can cause you as a customer. We at Secomea have tried to gather information to help you create a ticket with your ISP and route around the issue.
At this moment, we are not able to do more, as we cannot control the local ISP's network, routes, and bandwidth. We therefore urge you to contact your local ISP and have them escalate the matter so they can increase their focus on the issue.
Oct 14, 2024 - 14:12 CEST
Update - We are continuing to monitor for any further issues.
Sep 05, 2024 - 13:37 CEST
Monitoring - We are still having customer with issue from Germany toward our Data Center.

We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss.

We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace.
Please contact your ISP to ask them to troubleshoot.

If you have Data loss in the end - Please contact Support with the Pingplotter trace.
Sep 05, 2024 - 13:37 CEST
Uptime over the past 90 days. View historical uptime.
GateManager Operational
GateManager 00 Operational
GateManager 01 Operational
GateManager 02 Operational
GateManager 03 Operational
GateManager 04 Operational
GateManager 06 Operational
GateManager 08 Operational
GateManager 10 Operational
GateManager 11 Operational
GateManager 12 Operational
GateManager 14 Operational
GateManager 16 Operational
GateManager 21 Operational
GateManager 22 Operational
GateManager 23 Operational
GateManager 41 Operational
GateManager 51 Operational
GateManager 52 Operational
GateManager 100 Operational
GateManager 101 Operational
GateManager 102 Operational
GateManager 103 Operational
GateManager 104 Operational
GateManager 105 Operational
GateManager 106 Operational
GateManager 107 Operational
GateManager 108 Operational
GateManager 109 Operational
GateManager 110 Operational
GateManager 111 Operational
GateManager 112 Operational
GateManager 114 Operational
GateManager 200 Operational
GateManager 201 Operational
License Portal Operational
License Portal Operational
Others Operational
Knowledgebase Operational
FTP Operational
Mail Relay 1 Operational
Mail Relay 2 Operational
NTP Operational
Secomea PRIME Operational
90 days ago
99.28 % uptime
Today
Prime Platform Operational
90 days ago
99.28 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[EU] Firmware Upgrade Nov 27, 2024 07:00-09:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2024 - 09:26 CET
[US] Firmware Upgrade Nov 27, 2024 09:00-11:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2024 - 09:32 CET
[APAC1] Firmware Upgrade Nov 27, 2024 09:00-10:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2024 - 09:23 CET
[APAC2] Firmware Upgrade Nov 27, 2024 15:00-16:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2024 - 09:30 CET
Past Incidents
Nov 20, 2024
Prime Sync
Resolved - This incident has been resolved.
Nov 20, 14:57 CET
Update - We are continuing to investigate this issue.
Nov 20, 13:36 CET
Investigating - We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.
Nov 20, 12:34 CET
Issue automatically detected on: GateManager 22
Resolved - This incident has been resolved.
Nov 20, 13:40 CET
Investigating - This is an automatic message:
our system has automatically detected an anomaly,
operations personnel have been informed and are looking into the issue.
Nov 20, 09:34 CET
GM Replacement hardware
Completed - The scheduled maintenance has been completed.
Nov 20, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:37 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 20, 09:36 CET
Nov 19, 2024
Prime Sync issues
Resolved - This incident has been resolved.
Nov 19, 11:31 CET
Update - We are continuing to monitor for any further issues.
Nov 18, 14:30 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:30 CET
Identified - We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.
Nov 18, 12:28 CET
Prime Sync
Resolved - We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.
Nov 19, 00:00 CET
Nov 18, 2024
Secomea Prime down
Resolved - This incident has been resolved.
Nov 18, 00:36 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 00:21 CET
Investigating - We are currently investigating this issue.
Nov 17, 22:35 CET
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Scheduled maintenance for Secomea Prime
Completed - The scheduled maintenance has been completed.
Nov 7, 15:35 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:00 CET
Scheduled - Scheduled maintenance for Secomea Prime is planned for November 7th, 2024.
Expect temporary unavailability from 09:00-17:00 CET.
GateManager remains unaffected.

Apologies for any inconvenience.
Oct 30, 10:06 CET
GM22 hardware replacement extended
Resolved - The hardware replacement have been cancelled for today, due to some unforeseen issues.
New service window will be planned.
Nov 7, 12:16 CET
Investigating - The GM22 service window has to be extended.
To get the replacement completed
Nov 7, 11:03 CET
Hardware Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:01 CET
Scheduled - We will be performing a system upgrade of the GateManager hosting platform with a focus on improving stability and increasing performance as part of an ongoing effort to ensure an ideal hosting environment.
During the maintenance window, your account will be periodically unavailable.

We are sorry for the inconvenient.
Nov 4, 12:20 CET
Nov 6, 2024
Prime Sync issues
Resolved - This incident has been resolved.
Nov 6, 15:21 CET
Investigating - We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.
Nov 4, 11:28 CET
Information about changed opening hours in Secomea Support on November 6th, 2024:
Completed - The scheduled maintenance has been completed.
Nov 6, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:30 CET
Update - Updated with the Emergency number
Nov 4, 12:25 CET
Scheduled - Information about changed opening hours in Secomea Support on November 6th, 2024:
Our Support will have limited opening hours on November 6th from 8.30 AM to 11:30 AM. We’re closing the Support for internal training purposes.

What does this mean for you?
• Premium customers: There are no changes. You can access our phone support 24/7.
• Professional and Essential customers: A dedicated emergency number will be available for incidents (Severity 1/Major/Critical).
• The emergency number - +45 48881675.
We suggest you contact us during our opening hours with your questions. As always, we'll be back on Thursday morning to help.

Best regards,
Secomea Support team
Oct 30, 13:22 CET
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