ISP Issue from Deutsche Telekom

Incident Report for Secomea

Update

We are continuing to monitor for any further issues.

Posted Sep 05, 2024 - 13:37 CEST

Monitoring

We are still having customer with issue from Germany toward our Data Center.

We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss.

We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace.
Please contact your ISP to ask them to troubleshoot.

If you have Data loss in the end - Please contact Support with the Pingplotter trace.

Posted Sep 05, 2024 - 13:37 CEST