Secomea | Status
Investigating - Order delivery might be delayed.
We are actively working to resolve the issue.

Thank you for your patience

Jan 06, 2025 - 15:09 CET
Update - Dear Customer.

We are fully aware of the connection issues experienced by customers going through Germany, especially those who are going through the Internet Service Provider Deutsche Telekom.

We have spoken with another ISP (Cogent), a major provider worldwide, through our local ISP. We have been informed that they are aware of the issue in Germany. The underlying issue is that there’s a need to upgrade bandwidth to handle the amount of traffic that they are handling.

We have tried to reroute the traffic around the issue, which has worked for a while. But changes beyond our control have been made, and we now see traffic is getting worse again.

We are aware of the problems it can cause you as a customer. We at Secomea have tried to gather information to help you create a ticket with your ISP and route around the issue.
At this moment, we are not able to do more, as we cannot control the local ISP's network, routes, and bandwidth. We therefore urge you to contact your local ISP and have them escalate the matter so they can increase their focus on the issue.

Oct 14, 2024 - 14:12 CEST
Update - We are continuing to monitor for any further issues.
Sep 05, 2024 - 13:37 CEST
Monitoring - We are still having customer with issue from Germany toward our Data Center.

We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss.

We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace.
Please contact your ISP to ask them to troubleshoot.

If you have Data loss in the end - Please contact Support with the Pingplotter trace.

Sep 05, 2024 - 13:37 CEST
GateManager Operational
GateManager 00 Operational
GateManager 01 Operational
GateManager 02 Operational
GateManager 03 Operational
GateManager 04 Operational
GateManager 06 Operational
GateManager 08 Operational
GateManager 10 Operational
GateManager 11 Operational
GateManager 12 Operational
GateManager 14 Operational
GateManager 16 Operational
GateManager 21 Operational
GateManager 22 Operational
GateManager 23 Operational
GateManager 41 Operational
GateManager 51 Operational
GateManager 52 Operational
GateManager 100 Operational
GateManager 101 Operational
GateManager 102 Operational
GateManager 103 Operational
GateManager 104 Operational
GateManager 105 Operational
GateManager 107 Operational
GateManager 108 Operational
GateManager 109 Operational
GateManager 110 Operational
GateManager 111 Operational
GateManager 112 Operational
GateManager 114 Operational
GateManager 200 Operational
GateManager 201 Operational
GateManager 106 Operational
License Portal Degraded Performance
License Portal Degraded Performance
Others Operational
Knowledgebase Operational
FTP Operational
Mail Relay 1 Operational
Mail Relay 2 Operational
NTP Operational
Secomea PRIME Operational
90 days ago
99.95 % uptime
Today
Prime Platform Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Secomea Prime maintenance Feb 19, 2025 09:00-14:00 CET
Maintenance work scheduled for Secomea Prime on the 19th of February from 09:00 to 14:00 CET with the possibility of extension until 17:00 CET. GateManager remains unaffected. We apologize for the inconvenience. Best, Secomea Team.
Posted on Jan 29, 2025 - 16:22 CET
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - This incident has been resolved.
Feb 12, 04:59 CET
Investigating - This is an automatic message:
our system has automatically detected an anomaly,
operations personnel have been informed and are looking into the issue.

Feb 12, 04:32 CET
Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 15:49 CET
Investigating - This is an automatic message:
our system has automatically detected an anomaly,
operations personnel have been informed and are looking into the issue.

Feb 11, 13:10 CET
Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 11:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 10:30 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 10:02 CET
Update - We are continuing to investigate this issue.
Feb 10, 09:30 CET
Investigating - This is an automatic message:
our system has automatically detected an anomaly,
operations personnel have been informed and are looking into the issue.

Feb 10, 09:22 CET
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 08:00 CET
Scheduled - Our Support will have limited opening hours on February 6th from 8.30 AM to 4:30 PM. We’re closing the Support for internal training purposes.

What does this mean for you?
Premium customers: There are no changes. You can access our phone support 24/7.
Professional and Essential customers: A dedicated emergency number will be available for incidents (Severity 1/Major/Critical).
The emergency number is: +45 48 88 16 75.
As always, we'll be back on Friday morning to help.

Best regards,
Secomea Support team.

Feb 5, 11:44 CET
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.