Secomea | Status
ISP Issue from Deutsche Telekom
Update - Dear Customer.

We are fully aware of the connection issues experienced by customers going through Germany, especially those who are going through the Internet Service Provider Deutsche Telekom.

We have spoken with another ISP (Cogent), a major provider worldwide, through our local ISP. We have been informed that they are aware of the issue in Germany. The underlying issue is that there’s a need to upgrade bandwidth to handle the amount of traffic that they are handling.

We have tried to reroute the traffic around the issue, which has worked for a while. But changes beyond our control have been made, and we now see traffic is getting worse again.

We are aware of the problems it can cause you as a customer. We at Secomea have tried to gather information to help you create a ticket with your ISP and route around the issue.
At this moment, we are not able to do more, as we cannot control the local ISP's network, routes, and bandwidth. We therefore urge you to contact your local ISP and have them escalate the matter so they can increase their focus on the issue.
Oct 14, 2024 - 14:12 CEST
Update - We are continuing to monitor for any further issues.
Sep 05, 2024 - 13:37 CEST
Monitoring - We are still having customer with issue from Germany toward our Data Center.

We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss.

We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace.
Please contact your ISP to ask them to troubleshoot.

If you have Data loss in the end - Please contact Support with the Pingplotter trace.
Sep 05, 2024 - 13:37 CEST
Uptime over the past 90 days. View historical uptime.
GateManager Operational
GateManager 00 Operational
GateManager 01 Operational
GateManager 02 Operational
GateManager 03 Operational
GateManager 04 Operational
GateManager 06 Operational
GateManager 08 Operational
GateManager 10 Operational
GateManager 11 Operational
GateManager 12 Operational
GateManager 14 Operational
GateManager 16 Operational
GateManager 21 Operational
GateManager 22 Operational
GateManager 23 Operational
GateManager 41 Operational
GateManager 51 Operational
GateManager 52 Operational
GateManager 100 Operational
GateManager 101 Operational
GateManager 102 Operational
GateManager 103 Operational
GateManager 104 Operational
GateManager 105 Operational
GateManager 106 Operational
GateManager 107 Operational
GateManager 108 Operational
GateManager 109 Operational
GateManager 110 Operational
GateManager 111 Operational
GateManager 112 Operational
GateManager 114 Operational
GateManager 200 Operational
GateManager 201 Operational
License Portal Operational
License Portal Operational
Others Operational
Knowledgebase Operational
FTP Operational
Mail Relay 1 Operational
Mail Relay 2 Operational
NTP Operational
Secomea PRIME Operational
90 days ago
99.98 % uptime
Today
Prime Platform Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Secomea Prime maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 16:24 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:28 CEST
Scheduled - We currently have maintenance for Secomea Prime to fix data synchronization within our systems. You might encounter temporary data inconsistencies. We anticipate that the issue will be fixed by 18:00 CET today.

GateManager remains unaffected.
Best, Secomea Team.
Oct 17, 14:27 CEST
Secomea Prime maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 CEST
Scheduled - We currently have maintenance for Secomea Prime to fix data synchronization within our systems. You might encounter temporary data inconsistencies. We anticipate that the issue will be fixed by 18:00 CET today.

GateManager remains unaffected.
Best, Secomea Team.
Oct 17, 09:51 CEST
Oct 16, 2024
Secomea Prime maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 18:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:18 CEST
Scheduled - Scheduled maintenance for Secomea Prime is planned for October 16th, 2024.
Expect temporary unavailability from 17:00-19:00 CET.
GateManager remains unaffected.

Apologies for any inconvenience.
Best, Secomea Team.
Oct 16, 17:18 CEST
Secomea Prime maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 16:00 CEST
Update - Service windows have been prolonged.
Oct 16, 12:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:00 CEST
Scheduled - Scheduled maintenance for Secomea Prime is planned for October 16th, 2024.
Expect temporary unavailability from 09:00-13:00, possibly extending until 17:00.
GateManager remains unaffected.

We apologize for any inconvenience.
Best, Secomea Team.
Oct 15, 12:06 CEST
Oct 15, 2024

No incidents reported.

Oct 14, 2024

Unresolved incident: ISP Issue from Deutsche Telekom.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Prime Sync issues
Resolved - The issue have been fixed.
But there is a lot of data that needs to be processed.
Data in prime will first be back to normal this evening.
Oct 11, 13:30 CEST
Investigating - We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.
Oct 11, 12:41 CEST
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage