Prime Sync issues

Incident Report for Secomea

Resolved

The issue have been fixed.
But there is a lot of data that needs to be processed.
Data in prime will first be back to normal this evening.

Posted Oct 11, 2024 - 13:30 CEST

Investigating

We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.

Posted Oct 11, 2024 - 12:41 CEST

This incident affected: Secomea PRIME (Prime Platform).