Monitoring
We have applied changes and restored all reported issues with the Session Recording
Posted Nov 06, 2026 - 18:14 CET
Identified
We found the root cause and applying the fix to enable the Sesssion Recording functionality. Expected time to resolve 90 minutes
Posted Nov 06, 2026 - 14:01 CET
Investigating
We are investigating an issue affecting the Session Recording functionality on a subset of GateManagers (approximately 10%). Affected customers may find that session recordings fail to start or are not saved. All other GateManager functionality, including remote access, is working normally.
Our engineers are working to identify the cause. We will post an update within 60 minutes, or sooner if we have new information.
Posted Nov 06, 2026 - 12:14 CET
This incident affects: GateManager (GateManager 00, GateManager 01, GateManager 02, GateManager 03, GateManager 04, GateManager 06, GateManager 08, GateManager 10, GateManager 11, GateManager 12, GateManager 14, GateManager 16, GateManager 21, GateManager 22, GateManager 23, GateManager 41, GateManager 51, GateManager 52, GateManager 100, GateManager 101, GateManager 102, GateManager 103, GateManager 104, GateManager 105, GateManager 106, GateManager 107, GateManager 108, GateManager 109, GateManager 110, GateManager 111, GateManager 112, GateManager 114, GateManager 200, GateManager 201, GateManager 202, GateManager 203).