Resolved
This incident has been resolved.
Posted Oct 20, 2025 - 11:27 CEST
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 11:03 CEST
Identified
Due to an external provider issue. Secomea GateManagers might not be able to be connected to.
The problems appear to be related to an issue at Amazon Web Services (AWS), which offers infrastructure that underpins much of the modern internet.
Posted Oct 20, 2025 - 10:44 CEST
This incident affected: GateManager (GateManager 00, GateManager 01, GateManager 02, GateManager 03, GateManager 04, GateManager 06, GateManager 08, GateManager 10, GateManager 11, GateManager 12, GateManager 14, GateManager 16, GateManager 21, GateManager 22, GateManager 23, GateManager 41, GateManager 51, GateManager 52, GateManager 100, GateManager 101, GateManager 102, GateManager 103, GateManager 104, GateManager 105, GateManager 106, GateManager 107, GateManager 108, GateManager 109, GateManager 110, GateManager 111, GateManager 112, GateManager 114, GateManager 200, GateManager 201, GateManager 203) and Secomea PRIME (Prime Platform).